At ktMINE, our top priority is to provide our clients with the tools and product knowledge to be successful in your research. Our team strives in creating a seamless customer experience so whether you need search assistance in one of our applications, have an issue with your account, or need a simple clarification, ktMINE Customer Success is here to guide you to a solution. We are here for you.

Customer Success Assistance Include:

-Expert Search Assistance

-Product Demonstration Scheduling

-Agreement Export Troubleshooting

-Client Account Maintenance

-Customer Feedback

Support Case Guidelines - Please Include:

-Name and Client Account

-Email Address

-USER ID

-Detailed Explanation of Request

        -For Search assistance, please detail all search criteria

        -For Issue resolution, please include how error occurred

-Screenshot of Issue (If Applicable)

Contact the Customer Success Team:

Email - support@ktmine.com

ktMINE Support Site - Click the [Contact Support] button at the bottom of any article

Chat - Activate a chat session in the lower right hand corner of any ktMINE Support Site article

Phone - Leave a voicemail at (312) 253-0926