How do I reset or change my password?

To reset your password if you are unsure of what it is:

1. Navigate to the Login page by selecting “Login” option on the homepage. 

2. Select the “Forgot your password?” link underneath the login option.

3. Type in the email address used to sign in to ktMINE.

4. Click “Submit Request” 

5. The email address you provide will receive an email with a link that will redirect you to the password reset page. Click the link or copy and paste the URL below it. 

6. On the password reset page, enter your new password, confirm the same password and select “Change Password” to complete the process. 

7. You will then be redirected back to the login page where you can log in with your new password.

Note: if you do not receive emails at the email address used to log in, please contact customer support at +1 312.253.0926 or support@ktMINE.com, who will assist in resetting your password for you.

To change your password within the platform:

1. If you are already logged in to ktMINE and would like to change your password, navigate to the homepage of the platform where the apps are laid out or click the following link: https://accounts.ktmine.com/

2. Click “Account” at the top-right corner of the screen and select “My Profile” from the drop-down menu.

3. On the right side of the page, next to the first name and last name text boxes, there is an option to type in a password.

4. Type in your new password, confirm the same password in the box below and select “Save Changes”.

5. Once you have selected “Save Changes”, your password has been changed.

How can I change my username?

If you need to change your ktMINE username, you will need to follow these steps:

1. Log in to ktMINE by selecting the “Login” option on the homepage and entering your credentials.

2. On the top-right corner of the App Selection page, click on “Account”

3. Select “My Profile” from the drop-down menu

4. Under “Account Info” navigate to the “Email Address” text box and clear out your current username.

5. Enter an email address that you will use as your new username and select “Save Changes” which will have appeared to the right of the “Email Address” text box.

6. If at any point you wish to undo your settings changes, select “Discard Changes” and do not select “Save Changes”

If you are not able to first log in to change your username, or are having further difficulty, please contact Customer Support at +1 312.253.0926 or support@ktMINE.com

What is my “Available Export Balance”?

Every user of ktMINE has an export balance. This balance represents the number of items available to be downloaded from our database over a certain amount of time, typically either 1 day or 1 week. If you are unsure of which time period you are subject to, please contact customer support at +1 312.253.0926 or support@ktMINE.com. If you do not know your current available balance, you can see it in various locations within each app.

1. The available export balance is listed at the top-right corner of the page from anywhere within the app.

Within Agreements or Patents: 

1. On the “Results” page of any search, select “Export Details to Excel” or “Export Agreements (zip)” on the top right corner of the page.

2. A pop-up window will appear with the details of the potential export. At the top of the page it will list how your current available balance and your total balance in the following format: (***/***)

Within Profiles:

1. Within any given IP Profile, select an option from the sidebar with exportable data such as “agreements”

2. If there is any exportable data available, a green “Export to Excel” option will appear on the top-right corner of the data list. Click on the green button.

3. A pop-up window will appear with the details of the potential export. At the top of the page it will list how your current available balance and your total balance in the following format: (***/***)

Within Search:

1. On any tab of a search except for “Companies”, if there is exportable data available, a green “Export Results” button will appear. Click on the green button.

2. A pop-up window will appear with the details of the potential export. At the top of the page it will list how your current available balance and your total balance in the following format: (***/***)

If you are subject to daily export balances, your balance will reset at midnight Coordinated Universal Time (UTC).

If you need to increase your exports for the day or week, please contact Customer Support at +1 312.253.0926 or support@ktMINE.com.

Why is My Filter Highlighted in Red?

Often, a filter turning red is caused by clicking outside of the filter before applying it to the search. If you see a filter has turned red, follow the steps below to resolve the issue.

1. Select the red filter

2. Apply the filter to the search by selecting "Apply"

- If the filter is still red, proceed to step 3.

3. Make sure to check for typos and invalid entries, delete the filter and attempt to re-create it and apply.

- If the issue is still not resolved, proceed to step 4.

4. Save your search

5. Clear your browser's cached data and close it out. Re-open the the browser and attempt to recreate the search.

- If your search still yields an error, please reach out to ktMINE Customer Support via email at support@ktmine.com or via phone at +1(312) 253-0926

How do I turn alerts on or off?

1. Log in to the platform

2. Navigate to the "Account" drop-down menu

3. Select "My Profile"

4. Locate the saved search(es) that you would like to disable or enable alerts for

5. Check or uncheck the "Alerts" box next to the name of the search(es).

How can I schedule a training session or demonstration?

Here at ktMINE, we are always happy to showcase our platform and answer any questions about its functions. If you or your team would benefit from a training session or demonstration, please reach out to your Customer Success Specialist for scheduling options. If you do not know who your Customer Success Specialist is or you do not have one, please reach out to support@ktMINE.com to get started.

How can I transfer saved searches or saved sets to a different user?

If you need to share a saved search or set with another user, please contact Customer Support at +1 312.253.0926 or support@ktMINE.com with your username, the name of the saved search or set, and the username it needs to be transferred to.

How do I become a ktBETA tester?

Click here and fill out the form. When we have new products available to test, you'll be notified to join.

What version of the ktMINE database am I using?

We do not provide a version of the database. Typically, direct customers report that the database was current as of your completed download date, as we add new data consistently to the product.